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Employment
October ’09-Present
National College of Ireland, Administrative Assistant
Quality Assurance & Statistical Services Office
Key Responsibilities:
·Responsible for the setting up an internal website, consisting of 100+ feedback surveys for students to complete.
·Compilation of reports on Student Surveys, analysing & reporting on any issues that may have arisen.
·Developed key relationships, working with neighbouring departments in the college –Off Campus Office, IT etc.
·Responsible for reviewing and formatting course reviews for the NCI School of Business.
June ’09 – October ‘09
National College of Ireland, Student Enquiries/Admissions Support
Student Services Department
Key Responsibilities:
·Responsible for (dealing with all) from students and potential students alike; via telephone, e-mail and in person in a timely and professional manner.
·Developed key relationships working with neighbouring departments in the college – Examinations office, Fees office, Registrar’s Office etc.
·Responsible for compiling a weekly admissions report, which is presented to the Registrar’s office.
·Ongoing support to the Exams office, compiling reports, recording of exam results, printing of past transcripts etc.
Nov. ‘07 – May ‘09
Springboard Mortgages, Senior Underwriter, Underwriting Department
Key Responsibilities:
·Ongoing training support and mentoring to junior underwriters.
·Responsible for effective decision making for our top performing client, who provides 10% of the business;
·Strong relationship skills working with key clients to progress their applications to completions in line with company policies and procedures.
·Proactively reviewing and suggesting enhancements to the Credit Policy in line with changing market conditions.
·Received 4 industry awards for service excellence.
Key Achievements:
·Appointed the underwriting representative in the testing and implementation of a new internal online system which improved efficiencies by 20%.
·Appointed to provide mobile underwriting and sales support to our top clients.
·Seconded part time in the most crucial part of the business, Collections, to work proactively with customers to clear their arrears. As a result the company met their 2008 arrears targets.
Oct. ‘06- Nov.’07
Start Mortgages, Senior Underwriter
Key Responsibilities:
·Assigned to train and mentor junior underwriters and audit their work.
·Consistently exceeded target of 7 quality decisions per day.
·Actioned cases within the agreed 24 hour turnaround time in 98.95% of cases – the highest in the company.
·Managing the appointment, maintenance and terminations of the Company’s Valuer panel.
Key Achievements:
·Chosen to spearhead initiatives in relation to securitization and funding.
·Seconded to work on a project to improve the efficiency and effectiveness of the online application system.
Dec. ‘05- Oct. ‘06
Bank of Scotland (Ireland), Trainee Underwriter
Key Responsibilities:
·Analysis of loan applications and effective decision making based on the evidence received and requested.
·Provided support to mobile underwriting team.
·Cultivated strong relationships with brokers by visiting their offices on a regular basis.
Key Achievements:
·Within 6 months was promoted to mandate of €1.4m.
May ’02 – Dec. 05
Bank of Scotland (Ireland), Motor Sales Support
Key Responsibilities:
·Processing new motor loan applications in line with strict targets and deadlines.
·Liaising with the underwriting and loan offers teams to ensure quality turnarounds.
·Face to face and phone communication with key intermediaries.
Key Achievements:
·Regularly required to train and mentor new staff.
Oct. ’01 – May ’02
Allied Irish Bank, Merchant Services Support
Key Responsibilities:
·Provided support for manual credit card machines or “paper merchants”
·Was part of the team who ensured a smooth transition of AIB credit card machines to the Euro Currency.
